Complaints Book and Dispute Resolution
Electronic Complaints Book
Under Portuguese Decree-Law no. 156/2005, as amended, we provide the Electronic Complaints Book. You can file a complaint at:
Before that, if you prefer, talk to us at geral@caementaceramica.pt or +351 963 929 339 (Portuguese mobile network). We will do our best to sort out any issue quickly.
Alternative Dispute Resolution (ADR)
In the event of a consumer dispute, consumers may turn to an Alternative Dispute Resolution entity, under Portuguese Law no. 144/2015:
CNIACC – National Centre for Consumer Arbitration (Portugal)
www.cniacc.pt
More information about the available ADR entities is on the Portuguese Consumer Portal: www.consumidor.gov.pt.
Identification
caementa. – Bernardo Conceição (NIF 271562315) and Rita Gameiro (NIF 256042560), sole traders
Rua Principal, 105C, 2500-763 Santa Catarina – Caldas da Rainha, Portugal